System Center 2012 helps you manage your IT environments across datacenters, the cloud, client computers, and devices. Using these integrated and automated management capabilities, you can become a trusted service provider. System Center captures and aggregates knowledge about systems, policies, processes, and best practices so that you can optimize your infrastructure to reduce costs, improve application availability, and enhance service delivery.
Microsoft System Center 2012 is a cloud and datacenter management solution that provides a common toolset to manage private and public cloud applications and services and:
Service Manager provides an integrated platform for automating and adapting your organization’s IT service management best practices, such as those found in Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL). It provides built-in processes for incident and problem resolution, change control, and asset lifecycle management.